Urban Piping Reviews and Testimonials

Real Stories From Real Customers!

Condo Owners Review

The thing that sold me to hire Urban Piping was that I would have my own supervisor assigned to my condo reno. It made life a lot easier, I was able to contact ONE person who knew what was going on and could give me updates. The best part was before my renovations started they did a walk through and helped me prepare for the renos.

Stephanie MacGregor

Over the last couple years we have invested a ton of money and time into fixing up our townhome complexes. We own over 80 different townhome complexes throughout the city and have been picking away at them. My first experience with the renovations was not a good one, but after some chatting and spamming facebook groups, we heard about Urban Piping. I am blown away with how professional and hardworking the team at Uran Piping is, and will continue to hire them for any upcoming project.

Ben Anderson

My husband and I have made a decent side business from buying highrises and renovating for our tenants. We do not like short cuts and only want to have the job done once. We have had our fair share of no shows and half a** jobs, but once we spoke to Juan from Urban Piping we were sold. Every project that we have hired Urban Piping for has been done on time and the way they operate is like an open book. I always look forward to the updates and open communication between the staff.

Lizzy Burton

We finally made the decision to sell our condo in Vancouver and head back to Ontario, but we realised we needed a lot of updates. It was really comforting knowing that Urban Piping knew they’re stuff. We had a couple emails and forth, some phone calls, and finally when Eugene came to our condo it just felt right. The steps they took to make sure that there was no damage to my condo or furniture showed how serious they took their job. Sometimes it’s the little things that make a big difference.

Sam Hull

Over the past few years we have been renovating our condo building. We first hired a team that left us in the whole, the job was never completed, the things they did were never done properly. It was a disaster. But for the last year we have had Urban Piping come in and take care of the plumbing in all of our suites, and I couldn’t be more happy. Having our own supervisor from Urban Piping assigned to us has made this a walk in the park. The open communication, the constant updates, and the fact that they know anything and everything when my wife asks a question tells me that we have hired the best of the best.

Mike Allen

SAY GOODBYE TO SUB- CONTRACTORS!!! I have had the worst experience with contractors over the years of owning townhome complexes in Van... but ever since we heard about Graham over at Urban Piping our lives have changed. I absolutely LOVE that the job is completed by people IN HOUSE and they are not sub contractors. It has made a world of a difference

Kyle King

My family has had multiple townhome complexes throughout the city my entire life, and I recently have stepped up to take over the family business. The one person my dad said to always use and recommend to anyone and everyone was Urban Piping. He said that the job was always done right, the job was always clean and organised, and that the staff was the best. We recently had Taylor over at one of our rentals to do some updates and renovations, he was a nice guy that knew his stuff. I really appreciated hearing what was going on, what the next steps were, and what they intended to do. No corners were cut. I will continue to use Urban Piping for all renovations and updates.

Ethan Simms

We had a HUGE leak in my condo. I googled emergency plumbers in the area, and was so happy when I found out that Urban Piping would be right there! I live on the 24th floor, so a plumbing leak could have turned into a huge disaster!!! They told me what to do in the meantime and were there right away! I can’t thank them enough for saving my condo!!!

Mel McInnes

I own 5 different condos in a highrise downtown Vancouver and have been told they are “outdated” by a lot of my friends and tenants... So I have decided to finally do some updates and give my suites a little facelift. I honestly didn’t know where to start, I have a pinterest load of ideas but didn’t know where to start.. I joined a facebook group that pointed me in the direction of urban piping. Wow, just wow. I was so happy how simple they made my life, telling me what I should do, where I should start, and how they could make this happen. The fact that I had one person who was able to chat about what was going on, if they ran into any troubles, and were available around the clock made it sooooo much easier.

Hailey McDonald

Want to know the best thing about urban piping? The fact that they came in the middle of the night to help unclog a sink and actually gave us step by step instructions on how to fix it if it ever happens again! I know it was a quick and easy job for them to do, but they took the extra time to go over how to avoid having them come again!

Tricia Major

I am in the process of getting my condo ready to sell and have been picking away at some renovations here and there. I cannot do any electrical work or plumbing, since I am not the handiest of people. I spoke to someone down the hall who I knew recently had some plumbing done, and they spoke very highly of Urban Piping. I am happy to say that they lived up to the good review.

Jesse King

I called urban piping for an emergency plumbing issue and was happy to hear back so quickly. I bought my first condo a couple years ago and this was the first major issue I have had to deal with. I was pretty overwhelmed and scared that I was going to be ripped off or screwed around, so I spent some time doing research.. Urban piping went above and beyond everything, even sat with me to show me how to go through my home insurance to pay for damages. The guys at urban piping are more than just plumbers!! Thank you so much!

Helene Wright

Brandon is a great plumber- he is hard working, punctual, and very friendly. We have had him come over a couple times this year while we are renovating one of our townhomes and it has always been a great experience.Keep up the good work!

Barb Josie

Jaryed and Stephanie were the two plumbers that totally deserve a shoutout from our most recent renovation project. We have used urban piping for every plumbing emergency, project, renovation, upgrade and will continue to hire them! Jaryed and Stephanie were super accommodating with our tenants schedule and made sure that they felt comfortable and safe while they were inside their home. The amount of detail to ensure that the home was left looking untouched and clean, made my tenants' life a lot easier.

Matt York

My neighbour recommended Chris at urban piping to come in and install our new furnace and do a couple updates throughout our home. I used to hire a smaller business but the time frame always seemed so stretched out and the projects took a long time to complete. Chris and the other staff were very efficient, they were in and out in record time. The job was done perfectly and I honestly don’t have a single bad thing to say about them! Overall it was a very good first experience.

Amy Simmons

I called urban piping because we had a small leak in our living room ceiling.. I honestly had no idea what to do or who to call, so I posted in our community facebook and almost everyone suggested urban piping. By the morning Stephany was at my condo ready to fix the problem. While they were there I had a couple other plumbing needs that were attended to. It was so great that they were able to come so quickly, the problem was fixed, and that they were able to ensure that I wouldn’t run into any plumbing issues in the near future.

Mary Grandier

Denes is hands down the best plumber in the van area! We are finally listing one of our townhomes and had him come in and replace our furnace and do a couple other things. We have a very busy schedule so it makes it near impossible to be everywhere at once. I love having a team that I can trust to go in and do the job with no supervision. Honestly, if you are looking for ANY plumbing these are your guys !!

Erin Frey

So I woke up to some missed phone calls from a tenant about a leak in the kitchen. I immediately knew who I had to call.I have always had the best experiences with Urban Piping and speak so highly of them. Denes was there first thing in the morning to fix the problem. Quick and easy!

Montana Callum

My neighbour recommended Chris at urban piping to come in and install our new furnace and do a couple updates throughout our home. I used to hire a smaller business but the time frame always seemed so stretched out and the projects took a long time to complete. Chris and the other staff were very efficient, they were in and out in record time. The job was done perfectly and I honestly don’t have a single bad thing to say about them! Overall it was a very good first experience.

Amy Simmons

I called urban piping because we had a small leak in our living room ceiling.. I honestly had no idea what to do or who to call, so I posted in our community facebook and almost everyone suggested urban piping. By the morning Stephany was at my condo ready to fix the problem. While they were there I had a couple other plumbing needs that were attended to. It was so great that they were able to come so quickly, the problem was fixed, and that they were able to ensure that I wouldn’t run into any plumbing issues in the near future.

Mary Grandier

I finally bought my first home and am excited to put all my pinterested dreams into action! I got a new sink and have reno-d my bathroom, and have used urban piping along the way. Some of the things that I had thought out were not something I could do in my condo, but the team gave me tons of different options on how to do something similar and i am soooooo happy and inlove with my new space! THANK YOU SO MUCH!!!!

Dylan Spencer

The furnace blew at a tenants place, we needed someone quick to replace it and make sure that my tenants were happy and warm! I called around and the next available time was a couple days away until I called up Juan at Urban Piping.. He said he could have someone there within the hour, which completely blew me away! The problem was fixed and solved before I even finished work!

Gail Lesley

Other Reviews

Had numerous leaks in my house, after fighting at wits ends with my insurance company trying to get them to cover the leaks, I gave in and just called Urban Piping, they were extremely professional and gave be a ball park over the phone, so I knew what to expect when they came to my house. upon arrival they quoted me exactly in the ball park price they had indicated over the phone. I booked the project to start about two months later. Everything was extremely professional from the time they arrived to the time I came back to the house a week later. My advice to someone in the same situation is to just bite the bullet and call the guys at Urban Piping, they make this huge project look like a walk in the park.

Kenith Howe, Spruce Grove Edmonton

Had my tenants complaint that their pipes were leaking in the house, upon further inspection I found it was the water line pipe called Poly B™, I called a couple plumbing outfits out to take a look at replacing the piping but they were all saying it would be just over a week for the plumbing and I was on my own for finding a drywaller, taper, texture, and painter. Not only that but none of them seemed very confident about the job. I couldn’t have my house which had tenants living in it out of commission for that long.

I stumbled across urban pipings website which stated that they had their own crew that took care of everything, I had them out for a quote, and although they were more expensive than the other company’s they promised the house would be completed in 8 business days! Well they lived up to their promise and I couldn’t be happier. Would not hesitate for one minute if out back in that situation to call them again.

Mr Lao, Edmonton

Found water on my ceiling and called in urban piping to come in and take a look at the mystery leak, he removed the part of the ceiling and found it was a Poly B™ line that had sprung a pin hole leak. He repaired the leak on the spot but recommended I have the whole house repiped or the problem would happen again. I did some more research into the Poly B™ piping and after contacting my insurance agent, I concluded that I would be replacing the pipe. I had such a good first encounter with urban piping so I called them back in. The owner Graham came to my house and we discussed the project. He was so wonderful to deal with. Graham took care of organizing a team to deal with my house from start to finish with no hiccups. They were in and out in 9 days, and we couldn’t even tell where they had to remove walls and ceilings! It’s a good thing they take pictures of their progress along the way or else you would never know they were there. Thank you so much Urban piping for helping us through this renovation so seamlessly.

Deb T, Edgemont Calgary

Had to get my main line shut off valve replaced, called urban piping and they coordinated with the city to arrange a time to change it out. Everyone one showed up on time and job was done in twenty minutes. I am very impressed.

Danny, Woodbine Calgary

I had my hot water tank changed by urban piping and am extremely happy with the work they did and the price they provided.

Darren D, Ramsey Calgary

We are writing this review to express our gratitude to the fellows at urban piping for helping us out, our water heater blew last evening and we were panicking because we had a big family dinner coming up the next day, we called Urban Piping and although they were completely booked for the next day Taylor one of the plumbers worked through his lunch and got us up and running with a new hot water tank. Thanks Taylor!

Randy & Sue Sanders, Edmonton

We purchased a new house in hawkwood and the home inspector brought to our attention that the house had a product called Poly B™ inside, he mentioned that we should have it changed before we moved in. We called Urban piping because of their numerous online reviews and recommendations, we were not let down. Graham organized for one of his teams to start the job the afternoon we got possession of the house, and they stayed late everyday so we could move in as soon as possible. Job was completed in 8 days as promised and house looks better than we remembered it. Glad we can live in our new house worry free. Thank you Guys

Sarah and Tom Baker, Hawkwood Calgary

So here’s my story, I have continuously over the past three years been having small Poly B™ leaks throughout the home, each time I fix them myself buying a little more time until the next one. Having now just recently retired I was wanting to travel more with the wife and this Poly B™ I knew would have to go. I set up interviews/quotes with a couple company’s to see which one would be best suited for our house. I found Graham was extremely knowledgable on the topic and was the one we felt most confident in. That being said I was still sceptical of house the job would be preformed. Graham responded to my doubts by scheduling walk throughs of my house at each stage and answering any and all questions I had, he also talked to my insurance company and notified them of the work that was completed. I’m happy to say the remediation was finished without a hitch, on the exact day promised and for the exact price quoted.

Ron S, Hawkwood Calgary

After years of dealing with constant leaks we finally caved and decided to get the pipes replaced, our insurance broker provided us with the company Urban Piping and told us that of we were getting it done these were the guys. They were great! took care of everything from start to finish, the plumbing, the drywall, the painting. Glad this headache is over and we don’t have to worry about leaks any more, will be referring you guys to all my neighbours.

Daryl and Leslie Richmond, Mckenzie Lake Calgary

Hey I just wanted to send you guys an email to let you know how impressed my wife and I were with your companies services. Everything was done on time and we can’t even see where the holes you guys cut were. We really appreciated the daily phone calls from Mark to let us know the status updates on the house. Thank you so much.

Angela and Toni, Edmonton AB

I can’t express how happy I am with the services of Urban Piping Ltd. They are professional, courteous, and budget conscious. Thank you for the great work.

Brett H, Lakeview Calgary

I can’t thank you guys enough for coming out last night and snaking our drains in the middle of the night. I am so thankful that you guys got it all sorted out before the I had to start getting ready for work. I really needed that shower for my meeting this morning. Again thank you for your prompt service.

David K Park, Edmonton

My hot water was gradually starting to trickle out of my faucets, so I called these guys in, Derek the plumber that came out informed me that it wasn’t the faucets that were the problem but a build up on the hot side of my water heater, he recommended me a new tank and he had it aboard his van. He was in and out in under two hours and I now have great flow from all my faucets, would definitely recommend these guys! Fast, smart, and honest.

Sam, Shawnessy Calgary

Big shout out to Graham and his team of professionals for the complete polybutylene replacement in my house in Sherwood park. Guys got here at 7am on Monday morning and I received a call Friday after noon asking if i was available for a walk through at 6pm. I wasn’t expecting the house to be finished until the Tuesday, but Graham and his team worked miracles on my place, I can’t even tell where they cut into the ceiling.

Brandon Quibble, Edmonton

We have been looking at ways to cut down on our environmental footprint, after doing some extensive research we called out to Urban Piping to send over someone to discuss our plans. Urban Piping sent out Jordan, who introduced himself as the company field manager. He was very knowledgeable about all the products that we were looking for and even suggested brands that he found to be more reliable over the years he has been working. So far Jordan has installed a new garburator, a on demand water heater, low flow toilets, low flow shower heads, and our personal favorite a “drain heat capture system’ this system runs cold water from the main line and wraps a copper coil around the main drain stack and then to the water heater, the idea is that when hot water is draining out the house the coil with fresh cold water will rise a couple degrees before entering the on demand system. We seriously love all the upgrades that were done, and we suggest if you can ask for Jordan.

Pam and Eddy, Edmonton

I am so glad I called these guys. I had a Poly B™ leak in our house, got these guys out to fix the leak and give me a quote on replacing/remediation. They were so professional I decided to refrain from getting other quotes and pull the trigger with them, I was scheduled for a month later. That morning a crew showed up at 8am and were quickly to work, they have since finished the house in only 5 days! I couldn’t be happier with the work these guys have done, you can’t even tell where they cut holes in the walls or ceiling.

Bruce Thomas, Hidden Valley

Got a new water softener from these guys, price they quoted over the phone was the price I paid. Guys were quick and efficient, no complaints at all.

Mark Gibbons, Calgary

My hot water tank started to leak, we noticed and called urban piping as we had seen there van in the neighbourhood just recently, they came out right away and replaced our tank for a reasonable fee, very happy with their work!

Tanner B, Cranston Calgary

Found water on my ceiling and called in urban piping to come in and take a look at the mystery leak, he removed the part of the ceiling and found it was a Poly B™ line that had sprung a pin hole leak. He repaired the leak on the spot but recommended I have the whole house repiped or the problem would happen again. I did some more research into the Poly B™ piping and after contacting my insurance agent, I concluded that I would be replacing the pipe. I had such a good first encounter with urban piping so I called them back in. The owner Graham came to my house and we discussed the project. He was so wonderful to deal with. Graham took care of organizing a team to deal with my house from start to finish with no hiccups. They were in and out in 9 days, and we couldn’t even tell where they had to remove walls and ceilings! It’s a good thing they take pictures of their progress along the way or else you would never know they were there. Thank you so much Urban piping for helping us through this renovation so seamlessly.

Deb T, Edgemont Calgary

We recently replaced all of the Poly B™ piping in our house in woodbine using Urban Piping, as a couple in our later years we are always hesitant when dealing with contractors as we have all heard the horror story’s, estimates that are way off, work that wasn’t done correctly etc. We did our due diligence and had made sure we received references, we were presently surprised when Graham provided us references all within a couple blocks of us, we even knew one of them. After that our fears and anxiety levelled off and we gave him the go ahead. He provided excellent service, scheduled walk throughs, and finished in the 10days he promised with the exact price quoted. We heavily suggest anyone interested in getting this type of work done to call Urban Piping Ltd and give them a shot, their knowledge in this type of work is unparalleled in my opinion.

Willy, Woodbine Calgary

We have used Graham before and were very please, this time was no different. Called them wanting three new toilets for our house, we checked there website and had received an instant quote online, we booked an appointment. He had Juan show up this time, he was dressed appropriate, was pleasant to deal with and was great talking to my kids when they asked to watch him work. This service is why we keep going back to Urban Piping, thank you.

Sandra P, Hamptons Calgary

Had the guys at urban piping come out and replace an old hot water tank, they were polite, and quick. In and out in under an hour. Thanks

Jared, Dover Calgary

My hot water tank fail on me last night, called Urban piping as I remembered my neighbour saying he had a good experience with them, they were out first thing this morning and had me up and running for 915. Didn’t even have to miss work! Thanks !

Mike Conner, Cranston Calgary

We had a couple plumbing jobs we needed around the house, Taylor came out and took great care to listen to everything we needed done and our concerns, he assured us that everything would be done properly and up to code. Very happy with his work!! I recommend them for all your plumbing needs!

Jeremy and Alex W, Edmonton

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