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Canadian Leader in Poly B Replacement

+1 (403) 988-3801
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Privacy Policy

Privacy Policy

Who We Are
Our website address is: https://urbanpiping.com.
Urban Piping™ is a service company specializing in Poly B™ replacement and related plumbing services. We are committed to protecting your privacy and ensuring your personal information is handled responsibly.

What Personal Data We Collect and Why We Collect It

Comments
When visitors leave comments, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

  • An anonymized string created from your email address (a hash) may be sent to the Gravatar service to check if you use it. The Gravatar service privacy policy is available at: https://automattic.com/privacy/.

  • Once your comment is approved, your profile picture (if applicable) is visible to the public alongside your comment.

Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the site can download and extract this location data.

Contact Forms
If you fill out a contact form, we collect the information you provide (such as name, email, phone number, and message). This data is used only for the purpose of responding to your inquiry and providing our services.

Cookies
We use cookies to improve your browsing experience:

  • Comment cookies store your name, email, and website for future convenience.

  • Login cookies manage your session and screen display preferences.

  • Temporary cookies may be used to test your browser’s cookie acceptance.

  • Publishing or editing content may create cookies that store article/post IDs.

Cookies may last from one day to one year depending on their purpose.

Embedded Content from Other Websites
Articles may include embedded content (videos, images, articles, etc.). Embedded content from other websites behaves as though you visited the other site directly, which may collect data, use cookies, and track your interactions.

Analytics
We use analytics tools (such as Google Analytics) to understand how visitors use our website. This may include anonymous information like pages visited, time on site, and general location.

Who We Share Your Data With

  • We do not sell or trade your personal data.

  • Limited information may be shared with trusted third-party service providers (such as hosting providers, analytics tools, or email marketing platforms) strictly for operational purposes.

  • If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

  • Comments and their metadata are retained indefinitely to help us recognize and approve follow-ups.

  • If you create an account, we store the personal information you provide in your user profile. You can view, edit, or delete your information anytime (except your username). Administrators can also see and edit information.

  • Contact form submissions are kept only as long as necessary to respond to inquiries or provide services.

What Rights You Have Over Your Data

If you have an account, left comments, or submitted personal data, you can:

  • Request an exported file of the personal data we hold about you.

  • Request that we erase your personal data, except where we are legally required to keep it.

To exercise these rights, please contact us using the details below.

Where We Send Your Data

  • Visitor comments may be checked through automated spam detection services.

  • Data may be processed by trusted third-party service providers located in other jurisdictions, but we ensure they meet adequate privacy and security standards.

How We Protect Your Data

  • We use secure hosting, SSL encryption, and regularly updated security measures to protect your personal data.

  • Access to personal data is restricted to authorized staff and contractors only.

What Data Breach Procedures We Have in Place

In the event of a data breach:

  • We will take immediate action to secure our systems.

  • Affected users will be notified as required by law.

  • We will cooperate with regulators and follow industry best practices.

What Third Parties We Receive Data From

We may receive anonymized data from:

  • Analytics providers (e.g., Google Analytics).

  • Advertising platforms (e.g., Google Ads, Facebook Ads).

Automated Decision-Making and Profiling

We do not use personal data for automated decision-making or profiling that could have legal or significant effects on you.

Industry Regulatory Disclosure Requirements

As a service provider, we comply with applicable Canadian privacy laws (such as PIPEDA) and international best practices (GDPR/CCPA where applicable).

Your Contact Information

For questions about this privacy policy or to request access to your data, you can contact us at:

Urban Piping™
Email: [email protected]
Phone: +1 (403) 988-3801
Website: https://urbanpiping.com

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