About Urban Piping

The Company Graham Drew Built to Solve a Problem No One Else Would

Our Founder's Story

In 2008, Graham Drew was working for a plumbing company when he witnessed something that changed everything.

Day after day, he watched homeowners caught in chaos: Plumbing crews would tear out Poly B piping and leave. Subcontracted drywall teams would patch walls weeks later. Painters would show up even later. Each handoff created delays, miscommunication, and finger-pointing. No one took responsibility for the complete experience.

What haunted Graham most was the homeowners—stressed, confused, living in torn-apart homes for weeks, with nowhere to turn when trades blamed each other.

These families weren’t just frustrated customers. They were people in distress over their biggest investment, and the industry treated their crisis like just another job. Graham saw this wasn’t a plumbing problem—it was a community crisis requiring a completely different approach.

His solution: create Canada's first company specializing exclusively in Poly B replacement, with all trades in-house and one team accountable for the complete experience.

Friends questioned the strategy. “Why limit yourself to one type of work?”
Graham’s answer: “Because families deserve specialists who perfect one thing rather than generalists who are mediocre at everything.”

With a background in construction and a commitment to doing things properly, Graham made a decision that seemed radical at the time: create Canada’s first company to specialize exclusively in Poly B replacement.

Friends and colleagues questioned the strategy. “Why limit yourself to one type of work?” they asked. Graham’s answer was simple: “Because families deserve specialists who perfect one thing rather than generalists who are mediocre at everything.”

Building Something Different

Graham built Urban Piping around principles the industry ignored

Fixed pricing when estimates always increased
72-hour plumbing completion when projects dragged indefinitely
In-house restoration when homeowners coordinated multiple trades
25-year warranties when most offered minimal coverage
Official Remediation Certificates that insurance and lenders recognize
Every system came from one question: "How can we make this better for homeowners?"
17 years and 28,000+ projects later, Graham's vision proved right. Urban Piping became Canada's leader in Poly B replacement—not through marketing, but by genuinely solving the problem.

Who We Are Today

A Mission-Driven Company

Graham built Urban Piping around a mission that still drives us every day: eliminate Poly B risk from every Canadian home.

This mission shapes every decision

Why we offer 25-year warranties (most contractors offer 1-5 years): Because we're committed to long-term protection, not quick profit
Why we invested in educational content (70+ videos, 100+ articles): Because informed homeowners make better decisions, even if it means they ask harder questions
Why we pioneered fixed pricing (when estimates make more money): Because homeowners deserve certainty, not surprises
Why we train constantly (regular workshops, ongoing development): Because excellence requires continuous improvement

We’re not just completing projects—we’re protecting families from financial devastation and stress.

The Team Behind the Name

Our Plumbers and Technicians

Urban Piping employs Canada’s most experienced Poly B replacement specialists. These aren’t general plumbers who occasionally do repiping—our crews complete more Poly B replacements in a month than most plumbers do in their entire careers.

But experience alone isn’t what makes our team exceptional. It’s the training.

Every Urban Piping plumber goes through an intensive training process with firsthand experts who understand the unique dynamics of working with different trades. Unlike traditional plumbing training that focuses solely on pipe installation, our program teaches

This training philosophy—getting professionals to work together for the homeowner instead of just focusing on their specific task—is what makes the Urban Piping difference.

Graham saw that fragmented, task-focused trades created chaos for homeowners. He built a training system that creates unified teams working toward one goal: your home restored perfectly with minimal disruption.

Our Restoration Specialists

Our restoration teams have mastered the art of making repairs invisible. They’ve matched thousands of textures from every era of Western Canadian construction. They understand they’re not just patching drywall—they’re restoring your home to a condition that makes you forget we were ever there.

More importantly, our restoration specialists are trained to work in lockstep with our plumbing crews. They understand the access points that were necessary, the timeline for completing repairs, and how to sequence their work for fastest completion without sacrificing quality.

Our Project Managers

Behind every successful project are people orchestrating the symphony of trades, timelines, and communication. Our project managers don’t just schedule work—they ensure every trade understands their role in the complete homeowner experience.

They’re trained in Graham’s philosophy: this isn’t about managing tasks, it’s about caring for families going through a stressful situation and ensuring every team member contributes to making it as painless as possible.

Stage-by-Stage Documentation

Every Urban Piping project includes comprehensive photographic documentation at each stage of the process. Our teams capture

This stage-by-stage photography serves multiple purposes: it provides transparency into the work being done, creates a permanent record for your Official Remediation Certificate, and gives you visual proof of the quality and completeness of every phase. You’ll see exactly what happened inside your walls—and exactly how well we restored everything.

Culture of Excellence and Caring

Protection and Respect

Crews who protect homes like they’re their own—industrial floor protection, HEPA filtration, daily cleanup. The details that show respect.Crews who protect homes like they’re their own—industrial floor protection, HEPA filtration, daily cleanup. The details that show respect.

Clear Communication

Teams who communicate clearly without jargon or technical terms, treating homeowners like intelligent adults who deserve to understand what’s happening.

Pride in Workmanship

People who take pride in their work—pressure testing beyond code requirements, multiple restoration coats, meticulous final inspections. The extra effort that creates lasting quality.

Understanding Impact

Individuals who understand that our work protects families from financial devastation, helps real estate transactions close, and restores peace of mind.
Graham’s philosophy guides everything: “We succeed when homeowners can barely remember we were there—except for the relief of having the problem solved forever.”

Our Track Record

Numbers tell part of our story

28,000+ Poly B replacement projects completed since 2008
A+ BBB rating maintained across all locations with zero unresolved complaints
Less than 0.5% warranty claim rate on tens of thousands of projects
Thousands of 5-star reviews from homeowners across Western Canada
The only company providing Official Remediation Certificates recognized by insurance, lenders, and buyers nationwide But the numbers Graham is proudest of aren't about business success—they're about families protected, stress eliminated, and homes saved from potential catastrophe.

Graham's Vision for the Future

Urban Piping is expanding across Canada, bringing specialized Poly B replacement expertise to new communities. Graham’s goal: ensure every Canadian family has access to the quality and service he built Urban Piping to provide.

We’re growing our team with people who share Graham’s values: care deeply about doing right by homeowners, take pride in excellence, and want to be part of solving a real problem affecting hundreds of thousands of Canadian families.

The mission that drove Graham to start Urban Piping in 2008 continues today: a Canada free from Poly B risk.
There are still hundreds of thousands of homes with Polybutylene plumbing. Families still living with risk they don’t fully understand. Insurance crises still disrupting lives. Real estate transactions still failing because of Poly B.

Graham’s commitment—and ours—is to keep working until every Canadian home is protected.

Meet the Urban Piping Team

Experience the company Graham built and see firsthand the training, culture, and care that goes into every project.

Not sure if you have Poly B plumbing?

Our Locations

Calgary & Area | Edmonton & Area | Vancouver & Area

Expanding nationwide to serve more Canadian families.
From Graham’s vision in 2008 to Canada’s leading Poly B replacement company today—built on a foundation of caring about homeowners, excellence in execution, and a mission that matters.

Canadian Leader in Poly B Replacement